Shipping medicines

Generally, there is a difference between non-prescription drugs and prescription drugs. The non-prescription drugs can be purchased freely over the counter and thus are allowed to be shipped.

Also, more detailed, as for the prescription, the drugs can be divided in 5 categories:

1. Medicines without prescription
2. Medicines with prescription
3. Medicines with prescription to be renewed once at a time
4. Medicines with special prescription
5. Medicines with limitative prescription

The category of a medicine will be always decided by the Italian Agency of Drugs (AIFA).

Shipping OTC drugs

All the medicines without prescription in the Italian pharmacies, such as painkillers, cough syrups, ointments, eye drops, valerian and sim. are not part of the medicines with prescription and are freely marketable. Generally, these types of medicine do not cause problems when shipped.

Shipping medicines with prescription

All the drugs that require prescription such as strong painkillers, antibiotics, drugs such as cannabis are rx-type medicines. Shipping this type of medicines is forbidden for most of the EU states. 

Only proven pharmacies and individuals such as doctors have the permission for shipping, respectively, receiving medicines, however only for certain countries. This authorization should be requested in advance.

Shipping medicines abroad?

Can I, as a private person, send and receive medicines with prescription? As a private, you can only ship abroad OTC medicines, this means without any prescription. Furthermore, the assumption on one’s own need and contained quantities as a final consumer should persist. Otherwise, in some countries there is the possibility to order the drugs with prescriptions through a pharmacy, that has the license for online selling. 

FAQ – Shipping medicines

How should medicines be properly packed for shipping?

Medicines must be packed securely, in a dry and stable condition. Use the original packaging, place it inside a sturdy box, and fill empty spaces with packing material (such as paper or bubble wrap). Over-the-counter products like paracetamol, aspirin, nasal sprays, or ointments must be protected from impacts and temperature changes. For heat-sensitive items, consider thermal insulation packaging. With europacco, you can only ship over-the-counter medicines that do not require a prescription.

What mistakes should I avoid when shipping medicines?

Do not send prescription medicines – these are prohibited unless officially authorized. Avoid weak or open packaging: medicines must be protected from impact, heat, and humidity. Do not declare vague contents like “personal items” – this may lead to customs blocks. Avoid sending parcels late in the week, as they might remain in warehouses. Always check whether the medicine is allowed in the destination country before shipping.

Are there restrictions for shipping medicines to certain countries?

Many countries have specific rules on the import of medicines. Generally, only over-the-counter drugs can be shipped, in small quantities and for personal use. Prescription medications, narcotics, and controlled substances (like medical cannabis) cannot be shipped by private individuals. Countries like the USA or Australia apply very strict customs checks.

Can medicines be shipped safely even in summer?

Yes, but only if they do not require refrigeration. In summer, high temperatures may affect the effectiveness of syrups, ointments, or supplements. Use thermal protection packaging and choose express delivery to reduce transit time. Avoid shipping during extreme heat waves. Europacco does not offer refrigerated transport, so correct packaging is the sender’s responsibility.

Is it possible to ship dietary supplements and homeopathic products?

Yes, items like vitamins, minerals, herbal remedies, draining or relaxing substances can be shipped with europacco, if legally purchased from a pharmacy or online and intended for personal use. Non-prescription homeopathic preparations are also included.
However, it is important to check whether the destination country has restrictions on specific ingredients (e.g. melatonin, valerian, echinacea). In some cases, customs authorities may hold the parcel for inspection.