Frequently Asked Questions
Top 3 Questions
How can I send a package?
How much does shipping cost?
When will my package be picked up?
How can I keep track of my consignment?
What is the transport document and what do I do with it?
How do I calculate the weight of the package?
When will my parcel be collected?
Why do Italian zip codes not work?
What am I not allowed to send?
How do I package the goods?
Who do I contact if I have a problem with the shipment?
Suggestions for a correct packing
Payment and invoicing
How can I pay for my consignment?
Where do I find my invoice?
When are additional costs incurred?
Exceeding allowable weight and dimensions
How can I insure my package?
How is the insurance sum calculated?
Which rules do I have to abide by for compensation of damages?
How can I open and print the PDF?
Send from home all over the world