Frequently Asked Questions

How do I package the goods?

Outer packaging

Choose the size of the package according to its content. In order to the keep the goods intact, use padding materials, especially to ensure that the contents are not moving.
Seal any containers of liquids with tape and wrap them in waxed paper afterwards. Please note: Low quality packaging may result in damaged goods.
When reusing a box or container make sure to remove any old labels and stickers. Make sure the box is in good condition.
Labels such as "fragile" or "handle with care" are not a substitute for proper packaging, they only serve as additional information.


Boxes are the best containers for your shipment. They are available in all sizes and forms.

Pipes advises against using round pipes. This shape is difficult to handle. Drawings, blueprints and other documents are best sent in square or rectangular packages.

Duct tape

All packages must be sealed in order to avoid the loss of their content. We recommend the use of a high quality duct tape.

Packaging pager and foil

With products such as textiles we recommend wrapping with paper in order to protect them from dust. Then put the object into a box and seal appropriately.

Wrapping with paper and foils

We recommend the use of paper solely for textiles to protect them from dust. The goods still have to be put in a cardboard box and closed tightly. If you are wrapping the box in foil, make sure that the transport document is still readable and the bar code is visible.

Corner protection

Corners and ridges of the package can be protected with the help of plastic reinforcements or recycled cardboard. This prevents transport damages, because pressure and tension are distributed evenly on the surface of the package.

Inner packaging

Place fragile objects in the center of the package and add padding or filling materials on the sides. Make sure liquids are filled into appropriate containers. Such containers are lightweight and durable, wrapped and sealed with duct tape.
Powder materials have to be packed in durable plastic bags, sealed and then packed in a rigid cardboard box.
Protect USB sticks, CDs, tapes, videos and other media with soft padding or filling material. Wrap individual objects separately when the material is breakable.
Please note, these are only guidelines and does not take any liability for your packaging. You are responsible for the appropriate packaging of your products.

Suitcase and bags

If you send a suitcase or a bag, we recommend you to lock it with a key and put it in a cardboard box or wrap it with a cardboard. We do not recommend you to use the suitcase or the bag as a packing. In this case we do not take any responsability of the damage of the suitcase or the bag. All this damages are not refunded.

Protective bags

Protective bags with bubble wrap are ideal for objects such as LPs, CDs, keys and electronic spare parts.


Please use paper to fill any gaps in the package and to make the package more stable. Fragile objects have to be wrapped individually.
Bubble wrap and air cushion pads
Bubble wrap is one of the most commonly used filling materials due to its flexible use.
It is ideal for smaller boxes, for larger ones we recommend air cushion pads.

Packing peanuts

Packing peanuts are usually made from potato starch or polystyrene and are ideal for many products due to their flexible use. The peanuts fill in gaps in the box and provide reliable protection of the goods.

Back to overview

Our team is always at your disposal!